Be the first call answered after a flood.
Restoration work goes to whoever picks up. Voismatic answers every emergency call, captures the water source and the affected rooms, finds out whether a claim is already open, and has the address written up before the caller hangs up.
Water damage call
Sunday, 3:27 AM
Caller
“A pipe let go upstairs and it's coming through the ceiling.”
Voismatic
“Understood. Has the water been shut off, and which rooms are affected so far?”
Urgency
Emergency
Claim
Not yet
Next step
Dispatch
Illustrative example, not a recording of a real call.
What it asks
The questions you would ask, in the order you would ask them.
Where it came from
Supply line, sewage, storm, or appliance — it changes the category and the crew.
How far it spread
Which rooms and floors, and whether it's still spreading.
Who else is involved
Whether an insurer or adjuster is already on it, and the policy holder's name.
Questions restoration and water damage shops ask
Can it tell clean water from sewage?
It asks the questions that separate them and records the answers. The categorisation stays with your technician, where it belongs.
Will it talk to an insurance adjuster?
It takes the details of a claim already in progress and passes them to your team. It doesn't negotiate coverage or commit you to scope.
Can it handle a whole street calling after a storm?
Yes. Every line is answered simultaneously, so a burst-main event doesn't turn into a queue of voicemails you work through the next morning.
Does it capture photos?
Not today. The call gives you the address, the source, and the rooms affected; photos come when your crew arrives.
Keep your existing number — you forward the calls you can't take. Get the forwarding code for your Canadian carrier.
Stop losing the calls you were never going to answer.
Put Voismatic on your after-hours line and get job details instead of voicemails.