The product
Everything it does on a call, and what it does after.
Voismatic answers the calls your team can't, asks what you would ask, and leaves the job written up before anyone calls back. Here is the whole of it — including the parts we haven't built.
- Answers nights, weekends, and statutory holidays
- Triages urgency and captures the job details
- Books routine work into your Google Calendar
- Answers texts to the same number
It answers, and it sounds like someone answered.
Speech-to-text with semantic turn detection, streaming speech back, and a three-model race on every turn so the reply starts before the caller wonders whether anyone is there.
You can interrupt it
Two signals decide: the audio ducks the moment you start talking, and the transcriber confirms you meant to take the turn. Say “um” mid-sentence and it keeps going.
It doesn't go silent while it works
A lookup takes a moment, so it says it's looking — the same thing a person does instead of dead air.
41 English voices, previewed before you pick
American, British, Australian and Filipino accents, each playable in the dashboard so you hear the one your callers will.
It remembers the last few times someone called
Up to three prior call summaries for the same number are read in before it picks up. Summaries only — never the raw transcript.
Four starting templates, then your own words
Start from home services, legal, mortgage or generic, then rewrite the instructions and the first line the caller hears.
Teach it your vocabulary
Add brand names, product names and street names as key terms and the transcriber stops mishearing them.
It answers from your business, not from the internet's guess.
Upload files, paste text, or point it at your website. Every answer is retrieved from what you gave it, using a keyword search and a meaning-based search run together and merged.
Point it at your website and pick the pages
It finds up to 60 pages, shows you the list, and indexes the 30 you tick.
Upload what you already have
PDF, Word, Excel, CSV, Markdown or plain text — 10 MB for PDF, Word and Excel, 5 MB for the rest.
Or just paste it in
Rates, service area, the three questions every caller asks. No document required.
Two searches, merged
A keyword pass and a meaning-based pass run in parallel and their rankings are fused, so a caller's phrasing doesn't have to match yours. If the meaning-based leg fails, keyword search still answers.
No cap on either plan
Sources are unlimited on Starter and Pro. Capping them only taught teams to index less than they should.
It books the routine work while the caller is still talking.
Connect Google Calendar and the agent reads your real availability and creates the event on the call. These are the tools it can reach for — the whole list, not a sample.
Google Calendar — connected in a couple of clicks
Let the agent read real availability and book the appointment while the caller is still on the line.
Looks it up in your own material
Searches everything you've given it — service area, rates, hours, policies — and answers from that instead of guessing.
Checks the web when the answer isn't yours to hold
Weather, road closures, anything time-sensitive. It searches and reads the top result mid-call.
Books the slot while the caller is still on the line
Reads real availability from your connected calendar and creates the event. Needs a calendar connected first.
It answers texts on the same number.
Someone texts your business number and the agent replies using the same instructions and the same knowledge it uses on calls. Off until you turn it on, per agent.
Same agent, same answers
No second setup. The instructions, key terms and knowledge base you wrote for calls are what answers the text.
You can take over any time
Reply yourself from the dashboard, or start a text from a contact's page. Calls and texts sit in one thread per person.
STOP means stop, everywhere
Opt-outs are checked on every send, including the ones you type by hand. Saying “take me off your list” on a call suppresses texts too. START puts them back.
It won't argue with another robot
There's a per-conversation hourly reply ceiling, so an autoresponder on the far end can't turn into a loop on your bill.
Every call comes back written up.
A summary, an outcome, a sentiment read, and the full turn-by-turn transcript — waiting in the dashboard before you've finished the drive.
The write-up you'd have taken yourself
Caller name and number, why they rang, what was agreed, whether it needs follow-up and what that follow-up is.
Sorted by what needs you first
An attention list pulls out emergencies, missed calls, unhappy callers and calls where the audio was bad.
Numbers that move against last period
Calls answered, missed, after hours and appointments booked over 7, 30 or 90 days, each against the period before it.
Audio quality is measured, not guessed
Packet loss, jitter, signal-to-noise, silence and echo are tracked live and scored, so a bad call is flagged as a bad line rather than a bad agent.
Calls and texts in one feed
Filter by channel, direction, or person. Every contact has a single timeline covering both.
It cannot tell your caller something that didn't happen.
An agent once told a caller it had booked him and transferred him. It had done neither, and the job was lost. Two checks now exist because of that call.
Mid-call, the claim gets redacted
If it starts to say it booked something or transferred someone with no tool call behind it, that sentence is replaced before the caller hears it. Saying “I can't transfer you” still gets through — the check reads the negation.
After the call, the outcome gets downgraded
An outcome claiming an appointment with no successful booking behind it is marked down, and the downgrade is recorded. Your numbers can't inflate themselves.
Test it before it answers anything
The playground runs your live agent — real instructions, real knowledge, real tools — as a text chat, showing you each tool it reaches for.
Getting it answering
Five steps, and you keep the number on your van.
Nothing here needs your carrier's permission or a porting request. You dial one code on your own handset and the calls you don't pick up land on the agent.
Create your team
Invite whoever needs to see the calls. Owners and admins edit the agent; members can read everything.
Write the agent
Pick a template, edit the instructions and the greeting, choose a voice, and add anything it needs to know.
Claim a number
We provision numbers ourselves and hand you one from the pool. It's why setup takes a day rather than a fortnight of carrier paperwork.
Forward the calls you miss
Keep the number on your van. Dial one code on your own handset and the calls you don't pick up land on the agent.
Call it yourself
Ring your own number and listen. The transcript and summary are in the dashboard by the time you hang up.
We publish the exact forwarding codes for 9 Canadian carriers, plus generic GSM codes for anything else. Find yours.
What it doesn't do
It will never tell your caller something that isn't true.
Everything above is something you can hear on a call today. Here's what you'd find missing — better you find it now than in your third week.
It does not transfer calls.
Not to you, not to anyone. It captures the job and flags the urgency so you call back knowing what you're walking into — and it will never tell a caller it's putting them through.
It does not record calls.
You get the full transcript and a written summary of every call. There is no audio to store, leak, or ask a caller's consent for.
It does not call anyone.
Inbound only. No dialling out, no lists, no sequences. The nearest thing is texting one customer back, and the agent can hold that conversation from there.
It cannot text during a call.
Texting is a separate channel, started by someone texting your number. An agent that says “I'll text you the details” mid-call is making a claim we redact.
You don't buy the number yourself, and we can't port yours.
We provision it and assign it, usually same day. Your existing number stays yours — you forward to the new one and keep it on the van.
There are no menus, ring groups, or schedules.
One agent on one number. Which calls reach it is decided by the forwarding rule you set on your own handset — all calls, or only the ones you don't answer.
It connects to Google Calendar, and nothing else yet.
Every other integration is published as planned, on the same page, marked as not built. Teams vote from the dashboard and the most-asked-for gets built next.
It speaks English only.
That's a deliberate line rather than a gap in the list — the speech models are English, and shipping another language means shipping the whole path in that language.
There is no public API.
Everything runs through the dashboard today. If you need a programmatic path, talk to us before you build against anything.
One integration is live today, and 20 more are published as planned — each one marked as not built, on its own card. See the whole list.
Put it on the calls you were never going to answer.
Set it up in a day, point your after-hours calls at it, and read the write-ups.
$39 CAD a month is a $39 usage credit — about 279 voice minutes at $0.14/min. Pro's $99 credit is about 825 minutes at $0.12/min. Past your credit, usage keeps billing at the same rate — no hard cutoff, so a busy week never drops a caller.