Catch the no-heat call before the next company does.
In a cold snap the company that answers gets the job. Voismatic answers every no-heat call, takes the make and model, checks whether anyone in the house is at risk, and books routine maintenance straight into your calendar.
No-heat call
Tuesday, 5:18 AM
Caller
“Furnace quit overnight and the house is down to twelve.”
Voismatic
“That's cold — is anyone elderly or an infant in the house right now?”
Urgency
Emergency
Unit
Captured
Next step
Dispatch
Illustrative example, not a recording of a real call.
What it asks
The questions you would ask, in the order you would ask them.
Who's in the house
Whether anyone vulnerable is there, which changes how fast this has to move.
What's installed
Make, model, and rough age, so your tech arrives with the right part.
What it's doing
Thermostat reading, any error code, and whether it's cycling at all.
Questions hvac and furnace shops ask
Can it handle a cold-snap call volume spike?
Yes. It answers every line at once, so the fifth caller in a minute hears the same greeting as the first instead of a busy signal.
Will it book maintenance without asking me?
It books into your Google Calendar using your real availability and your rules about job length and travel time. Anything outside those rules becomes a callback request instead.
Can it take an error code over the phone?
Yes, and it reads it back to confirm. Codes are exactly the kind of detail that gets garbled in a voicemail.
What about a gas smell?
You write that rule. Most shops have it tell the caller to leave and call the gas utility's emergency line immediately, then flag the call to you.
Keep your existing number — you forward the calls you can't take. Get the forwarding code for your Canadian carrier.
Stop losing the calls you were never going to answer.
Put Voismatic on your after-hours line and get job details instead of voicemails.